BPS Consumer Satisfaction Survey 2015

Monday, 05/10/2015Yogyakarta


The Central Statistics Agency (BPS) trusted SurveyMETER to collect data, analyze, and prepare reports on the satisfaction index in the BPS Consumer Satisfaction Survey. The data collection was conducted only in the Special Region of Yogyakarta overseeing one provincial BPS office with five branch district/city BPS offices.

The training and debriefing for 18 field assistants were held on Thursday, October 1, 2015, in meeting room 2 of the SurveyMETER office), while the survey data collection was carried out from October 2 to the planned completion on October 8, 2015.

This survey was conducted in all BPS Indonesia working areas where the respondent target of the Central BPS Jakarta consists of 100 respondents. BPS province and district/city 40 respondents with the composition: respondents from government agencies at least 60%, respondents from the private sector as much as 10%, respondents from educational and research institutions around 10%, and other respondents as much as 20%.

Respondents are individuals on behalf of institutions/agencies as users of BPS data for the last year. Interviews were conducted face-to-face, via e-mail, telephone, or by fax.

The survey aims to provide an overview and analysis of data user segmentation, data quality, level of satisfaction, recommendations for type and quality of data and statistical information, service variables that need to improve, anti-corruption behavior that needs to improve, and follow-up actions on survey results.

Specifically, the three points surveyed are 1) Respondents' access to BPS services. 2) BPS consumer satisfaction and expectations (satisfaction and expectation of BPS service quality, satisfaction and expectation of BPS data quality, and service quality and expectation of improvement in anti-corruption behavior within BPS). 3) Complaints and suggestions/input from respondents. (JF)